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Complaints procedure
What is a complaint?
How can I submit a complaint?
What information should I include when making a complaint?
What happens after I submit a complaint through live chat?
What should I do if I'm not happy with the response from your customer support team?
Can I go to the regulator directly instead of contacting you first?
What if I am unhappy with the outcome of my complaint?
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Still need help?
Our Customer Support team is available 24/7. Please choose your preferred contact method. Learn more about our Complaints procedure.