Verification

No, you do not need to verify your Deriv account unless prompted. If your account requires verification, we will contact you via email to initiate the process and provide you with clear instructions on how to submit your documents.

We’ll prompt you to verify your account when it’s needed.

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When we prompt you to verify your account, follow these steps:

• Log in to your Deriv account.
• Go to Settings > Proof of identity or Proof of address.
• Follow the instructions on the screen to verify your account.

Note: The Proof of identity and Proof of address pages will not be available if your account doesn’t need verification at this time.

You’ll need the following documents to verify your account:

• Proof of identity
  You’ll need a valid government-issued identity document such as a national ID card, passport, or driver's licence. Your document must clearly show your name, photo, and date of birth.
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• Proof of address
  Your document must be issued within the last 12 months. Some regions may require more recent documents, such as within 3 or 6 months. It must contain your name, address, the name of the company that issued the document, and the issue date.
  
  Accepted proof of address documents include:
  • Utility bill
  • Bank statement
  • Municipal and property tax bill
  • Telephone (landline) bill and/or home internet package (landline)
  • Official residence declaration or Affidavit
  • Official letters issued by the government, solicitor, or an independent source
  • Rental or tenancy agreement
    

Our regulators require us to verify your account in accordance with anti-money laundering (AML) and Know Your Customer (KYC) laws. If we have prompted you to upload your documents to verify your account, you'll only be able to continue using our services after your account is verified.

For further information, please check our Terms and conditions.

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If you have an EU account:

No, you must verify your account before trading.

If you have a non-EU account:

Yes, as long as you haven’t been prompted to verify your account with us.

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We try to review your verification documents within the same day. In some cases, due to high traffic, it may take up to 3 business days. You’ll get a confirmation email from us once the review is complete. You can also check the status of your documents through:

Settings > Proof of identity

Settings > Proof of address

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We may have declined your documents because they were unclear, invalid, expired, had cropped edges, or showed details that did not match your Deriv profile. If you need help, please contact us via live chat.

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