Deriv (V) Ltd
Version:
R25|02
Last updated:
June 27, 2024
Table of contents
This document forms part of the agreement between you and Deriv and should be read in conjunction with our General Terms of Use for clients (the "General Terms"). Any defined terms used in these additional terms shall have the meaning given to them in the General Terms.
1. Introduction
1.1. These additional terms apply to all clients who have an account with Deriv (V) Ltd.
1.2. If there are any inconsistencies or deviations between these additional terms and/or any other documents forming part of the Agreement, these additional terms shall prevail in respect of your account with Deriv (V) Ltd.
1.3. Deriv (V) Ltd is licensed under the Financial Dealers Licensing Act to carry on the business of dealing of securities such as derivative products, and it is authorised and regulated by Vanuatu Financial Services Commission (“VFSC”).
1.4. To learn more about the products we offer, please refer to the prospectus.
2. Complaints
2.1. If you would like to file a complaint about our Services, you can send the details related to your complaint to us at [email protected]. We shall acknowledge the receipt of your complaint via email, investigate your complaint, and aim to send you a final response within fifteen (15) business days from the date on which the complaint is received. For more information, please read our Complaints Policy page.
Financial commission
2.2. If we have not resolved your complaint to your satisfaction, you can escalate your complaint to the Financial Commission. In that case, your complaint will go through the following procedure:
2.2.1. Initial stage
2.2.1.1. You will be able to file a complaint with the Financial Commission only if you are not satisfied with our decision or if the decision was not made within 15 business days.
2.2.1.2. You may file a complaint with the Financial Commission up to 45 days after the incident.
2.2.1.3. The Financial Commission has 5 days to acknowledge that your complaint has been received and 14 days to answer the complaint through its Internal Dispute Resolution (IDR) procedure.
2.2.2. The investigation phase
2.2.2.1. The Financial Commission will investigate the validity of the complaint within 5 business days.
2.2.2.2. The Head of the Dispute Resolution Committee (“DRC”) will contact both you and us within 5 business days to obtain all necessary information and see if there is a chance to settle the complaint during the investigation phase.
2.2.3. Determination phase
2.2.3.1. The DRC will make a decision on the complaint (please note that the DRC mentions no timeframe for announcing its decision).
2.2.3.2. The DRC may request additional information from you or us, who must then provide the requested information within 7 days.
2.2.4. Awards and orders
2.2.4.1. The decisions made by the DRC are binding on us. DRC decisions are binding on you only if you accept them.
2.2.4.2. If you agree with a DRC decision, you will need to accept it within 14 days. If you do not respond to the DRC decision within 14 days, the complaint is considered closed.
2.2.4.3. We must award the settlement within 28 days of when the decision is reached.
2.2.4.4. If the decision is made in our favour, you must provide a release for us within 7 days of when the decision is made, and the complaint will be considered closed.
Vanuatu Financial Services Commission (VFSC)
2.3. If, after 3 attempts, we have not resolved your complaint to your satisfaction, you may then escalate your complaint to the VFSC. The complaint must be accompanied by the following:
2.3.1. Full name and photo identification of the complainant;
2.3.2. Confirmation of investment, such as receipt of a deposit of funds for investment;
2.3.3. Copy of the prospectus of the product or investment offered;
2.3.4. A full statement of complaint outlining the basis of the complaint;
2.3.5. Confirmation of request for withdrawal; and
2.3.6. Other relevant information or documents, such as emails or chats between us and the complainant.
2.4. All relevant documents to VFSC must be translated into English where necessary and certified confirming a correct translation of the documents.
1. Introduction
This guide is designed to help you promote Deriv effectively and ethically. By following these rules, you can build trust with your clients and represent Deriv’s values. Please read this guide carefully. If you don’t follow these rules, we may have to end our partnership. If you have questions or need help, please contact your Account Manager.
2. Branding guidelines
Always display the phrase “Powered by” above or before the Deriv logo on your website and in any mobile apps you create.
Clearly communicate your relationship with Deriv. Use phrases like “in partnership with Deriv” and “in association with Deriv” or introduce yourself as Deriv Affiliate.
You are not allowed to create groups or channels using Deriv’s name and logo. On your website and platforms, you cannot:
- Copy entire blocks of content from the Deriv website.
- Mention Deriv regulations and regulator details.
- Use Deriv employee details or images from the Deriv website.
3. Creating your online presence
Keep your own style. Avoid using the same colour scheme as Deriv or names that look like or sound like Deriv.
Develop your unique online presence as a Deriv partner. This can be through your own website or engaging social media platforms. For example, you can create videos that guide clients on how to get started with Deriv or how to trade.
Ensure your social media handles and website domains are unique.
Never use or include the company name Deriv in your user handle.
4. Marketing and advertising standards
Before promoting Deriv through paid ads on platforms like Facebook or Google, submit a request to your Account Manager or via email at [email protected]. Include the ad copy, creative materials (videos/images), keywords, and the destination page.
Do not bid on branded keywords in paid search engine campaigns (e.g., Google and Bing).
Keywords not allowed: deriv, deriv app, deriv broker, dtrader, deriv trading, deriv live account, deriv trader, deriv virtual account, bot trading deriv, deriv.com, www.deriv.com, deriv.com login, deriv mt5 trading, automated trading deriv, deriv register, deriv cfd trading, automated trading deriv.
- Use the marketing materials available on your affiliate dashboard to promote Deriv. If you wish to create your own marketing materials, make sure to use appropriate risk warnings.
- Do not overwrite, edit, or tamper with the marketing materials provided by Deriv. Nothing should be blurred out, and the font should be kept the same.
5. Promotional practices
- Plan your promotion campaigns carefully so your posts do not appear as spam.
- Avoid spamming social media platforms, groups, emails, or websites with your affiliate link.
- Promote Deriv appropriately on legitimate social media platforms like YouTube, Facebook, Instagram, X, and Telegram.
- Do not use pop-up ads or promotions on illegal websites to advertise your affiliate link.
6. Communication and transparency
Clearly define the services you are promoting. Make sure it’s evident that you are endorsing a trading platform and not a casino or get-rich-quick scheme. For example, you cannot represent Deriv or its products and services as:
- A luxury product
- An easy money platform
- An investment opportunity
- Anything that guarantees income or profit
Include the following risk disclaimer in a prominent position (either on your website’s header or footer, in a readable font and font size):
- “Deriv offers complex products, including Options and CFDs, which carry significant risks. Trading CFDs involves leverage, which can amplify both profits and losses, potentially leading to the loss of your entire investment. Trade only with money you can afford to lose and never borrow to trade. Understand the risks before trading.”
Include the following risk disclaimer on your social media profiles and position it as a banner image, in the bio, or as a pinned post:
- “Deriv offers complex products (Options, CFDs) with substantial risk. You could lose your entire investment. Trade responsibly and understand the risks.”
Always add one of the following risk disclaimers to your Deriv-related social media posts:
- “Trading is risky.”
- “Your capital is at risk. Not investment advice.”
7. Respecting privacy
- Always obtain permission before taking photos or videos featuring Deriv staff at any events.
- Never share event photos, videos, or recorded calls involving Deriv staff without explicit written permission.
8. Conclusion
Following these guidelines will help you build a reputable online presence as a Deriv affiliate, fostering trust among your clients and enhancing your promotional efforts. Our partnership thrives on mutual respect and adherence to these standards. If you have any questions or need help, don’t hesitate to reach out to your Account Manager.