Amy is Deriv’s AI-powered chat assistant provided by Deriv to help with general customer support queries. Amy can help with general account queries, product information, and navigation. Amy cannot provide financial, investment, tax, or legal advice, and cannot place, modify, or cancel any transaction or order.

Important: When you interact with Amy, you are interacting with a fully automated AI-powered system, not a human. If you would prefer to speak with a member of our team, type 'live agent' at any time.

At Deriv, we believe in being transparent about how we use your personal data. These FAQs explain how your information is processed when you use Amy.

These FAQs supplement Deriv's main General Terms of Use and Privacy Policy, which you should also read for a complete picture of our data practices.

For further details on Deriv’s approach to international data transfers, third-party processors, data retention, and your rights, please see our Privacy Policy.

If you have any questions about Amy or how Amy processes your data, please contact our Data Protection Officer. 

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